PR and Communications

In Search Of Familiarity

In Search Of Familiarity

Ask someone what they do, and they’ll probably talk about where they work. “I work in insurance,” or even, “I…

How Harley-Davidson Used Artificial Intelligence To Increase New York Sales Leads By 2 930%

How Harley-Davidson Used Artificial Intelligence To Increase New York Sales Leads By 2 930%

It was winter in New York City and Asaf Jacobi’s Harley-Davidson dealership was selling one or two motorcycles a week….

Responding To Feedback You Disagree With

Responding To Feedback You Disagree With

Maybe it’s your performance review. Or a 360-degree feedback report. Or (unsolicited) advice from a colleague. Maybe you got a dressing-down…

When Did Civility Become A Dirty Word?

When Did Civility Become A Dirty Word?

The blogosphere can be horrible. Editing an online news magazine means that I do a lot of reading and, I…

A Face-to-Face Request Is 34 Times More Successful Than An Email

A Face-to-Face Request Is 34 Times More Successful Than An Email

Imagine you need people to donate to a cause you care about. How do you get as many people as…

How To Measure The Contribution Of Leaders

How To Measure The Contribution Of Leaders

More has probably been written on leadership than on almost any other management subject; and organisations across the globe collectively…

Find Your Customer’s Urgency

Find Your Customer’s Urgency

Imagine… you’re talking to a customer, eager to close the sale. You’re ready to move things forward, but your customer…

Can Grass-Roots Reforms Reverse SA’s Stunted Growth?

Can Grass-Roots Reforms Reverse SA’s Stunted Growth?

The world gradually lost interest in the affairs of South Africa after the miraculously peaceful handover of power in 1994…

4 Ways to Control Your Emotions in Tense Moments

4 Ways to Control Your Emotions in Tense Moments

Twenty-three years ago, one of my employees — I’ll call him Dale — asked for a private meeting. Dale was…

The Tech Your Business Could Use to Improve Efficiency

The Tech Your Business Could Use to Improve Efficiency

Getting your business ahead of the rest is something many managers strive for, but achieving this is something that takes…