PR and Communications

3 Ways Your Sales Team Can Outshine The Competition

3 Ways Your Sales Team Can Outshine The Competition

A business without revenue is just a hobby… and a business without a great sales team has no revenue. So…

Ford South Africa Reacted Badly In A Crisis

Ford South Africa Reacted Badly In A Crisis

In December 2015, Reshall Jimmy burnt to death in his 1.6-litre EcoBoost Ford Kuga in South Africa. Since then a…

CEOs Face Off Against Trump (or Not)

CEOs Face Off Against Trump (or Not)

Americans have become accustomed to chief executives offering their views on political issues, but rarely do they witness the scenes…

The Single Best Piece Of Business Advice You’ll Ever Get

The Single Best Piece Of Business Advice You’ll Ever Get

I posed the question of what’s the single best piece of business advice you’d ever received to Twitter, Facebook and…

The Wrong Way To Introduce People Over Email

The Wrong Way To Introduce People Over Email

When I was young and just starting out in my career, one of the networking principles I followed was the…

Everyone’s Network Should Provide Two Things

Everyone’s Network Should Provide Two Things

When I interviewed people for a university research project 23 years ago about networking, many people weren’t familiar with the term. I…

Messaging Apps Are Changing How Companies Talk with Customers

Messaging Apps Are Changing How Companies Talk with Customers

H&M: So how would you describe your style? Me: Classic. H&M: Perfect! I’ve just created a custom style for you….

How To Start Networking In A New City

How To Start Networking In A New City

Networking is tricky for everybody, whether you’re an introvert or an extrovert, a newbie or a seasoned business operative. But…

An Emotional Connection Matters More Than Customer Satisfaction

An Emotional Connection Matters More Than Customer Satisfaction

In the search for profitable organic growth, more and more companies are making major investments in optimizing the end-to-end customer…

How To Make Feedback Feel Normal

How To Make Feedback Feel Normal

I’ve spent much of my career teaching people how to have “crucial conversations.” In the work place, most crucial conversations…