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Using Data To Strengthen Your Connections To Customers

Using Data To Strengthen Your Connections To Customers

Customer insight, segmentation, and behavior tracking have proliferated in recent years. But their impact on sales has been underwhelming, primarily because…

How To Make Feedback Feel Normal

How To Make Feedback Feel Normal

The 3 Preconditions For An Entrepreneurial Society

The 3 Preconditions For An Entrepreneurial Society

How To Make The Other Side Play Fair

How To Make The Other Side Play Fair

How To Make Feedback Feel Normal

How To Make Feedback Feel Normal

I’ve spent much of my career teaching people how to have “crucial conversations.” In the work place, most crucial conversations…

How To Make The Other Side Play Fair

How To Make The Other Side Play Fair

Please answer two quick questions: 1. When negotiating, do you want the other side to be reasonable? 2. Is it…

What To Do When You’ve Made A Bad Decision

What To Do When You’ve Made A Bad Decision

It can be painful to admit when we’ve made a bad decision. Maybe you hired the wrong person, or took…

Using Data To Strengthen Your Connections To Customers

Using Data To Strengthen Your Connections To Customers

Customer insight, segmentation, and behavior tracking have proliferated in recent years. But their impact on sales has been underwhelming, primarily because…

The 3 Preconditions For An Entrepreneurial Society

The 3 Preconditions For An Entrepreneurial Society

How To Make The Other Side Play Fair

How To Make The Other Side Play Fair

The Best Salespeople Do What The Best Brands Do

The Best Salespeople Do What The Best Brands Do

Where Financial Reporting Still Falls Short

Where Financial Reporting Still Falls Short

In a perfect world, investors, board members, and executives would have full confidence in companies’ financial statements. They could rely…

Mistakes To Avoid When Scaling Up A Business

Mistakes To Avoid When Scaling Up A Business

Many entrepreneurs that decide to scale up their operations without getting the right support run the risk of making costly…

The Limits Of The Lean Startup Method

The Limits Of The Lean Startup Method

Advocates of the lean startup method for creating a business advise entrepreneurs, as well as corporate intrapreneurs, to document, test, and refine…

Using Data To Strengthen Your Connections To Customers

Using Data To Strengthen Your Connections To Customers

Customer insight, segmentation, and behavior tracking have proliferated in recent years. But their impact on sales has been underwhelming, primarily because…

Leading Into The 4th Industrial Revolution

Leading Into The 4th Industrial Revolution

How to Know Which Digital Trends Are Worth Chasing

How to Know Which Digital Trends Are Worth Chasing

Fourth Industrial Revolution: Promise Or Peril?

Fourth Industrial Revolution: Promise Or Peril?

How to Stay Up-To-Date With The Latest Social Media Changes

How to Stay Up-To-Date With The Latest Social Media Changes

Do you struggle to keep up with the fast pace of social media? Are you often the last one in your…

Why Facebook Messenger Is A Big Deal For Customer Service

Why Facebook Messenger Is A Big Deal For Customer Service

For a long time, Facebook Messenger seemed to be secondary to Facebook’s core business – a product feature rather than…