Communication

Are There Responsive And Responsible Leaders Out There?

Are There Responsive And Responsible Leaders Out There?

Archbishop Emeritus Desmond Tutu once said, “Hope is being able to see that there is light despite of the darkness.”…

Why You Really Need to Stop Using Public Wi-Fi

Why You Really Need to Stop Using Public Wi-Fi

In today’s busy world, convenience seems to outweigh consequence, especially with how people use their mobile devices. Using free public…

Responding To Feedback You Disagree With

Responding To Feedback You Disagree With

Maybe it’s your performance review. Or a 360-degree feedback report. Or (unsolicited) advice from a colleague. Maybe you got a dressing-down…

When Did Civility Become A Dirty Word?

When Did Civility Become A Dirty Word?

The blogosphere can be horrible. Editing an online news magazine means that I do a lot of reading and, I…

A Face-to-Face Request Is 34 Times More Successful Than An Email

A Face-to-Face Request Is 34 Times More Successful Than An Email

Imagine you need people to donate to a cause you care about. How do you get as many people as…

Are You Still A ‘Bus Driver” Leader?

Are You Still A ‘Bus Driver” Leader?

In 2001, the Jim Collins best seller Good to Great was published and was read and quoted by every CEO and executive…

Emotional Intelligence Has 12 Elements. Which Do You Need to Work On?

Emotional Intelligence Has 12 Elements. Which Do You Need to Work On?

Esther is a well-liked manager of a small team. Kind and respectful, she is sensitive to the needs of others….

How To Get Ecosystem Buy-In

How To Get Ecosystem Buy-In

In a number of industries today—including aerospace, electronics, chemicals, software, global construction, global investment and commercial banking, and international manufacturing—even…

How To Measure The Contribution Of Leaders

How To Measure The Contribution Of Leaders

More has probably been written on leadership than on almost any other management subject; and organisations across the globe collectively…

Find Your Customer’s Urgency

Find Your Customer’s Urgency

Imagine… you’re talking to a customer, eager to close the sale. You’re ready to move things forward, but your customer…