Communication

How To Measure The Contribution Of Leaders

How To Measure The Contribution Of Leaders

More has probably been written on leadership than on almost any other management subject; and organisations across the globe collectively…

Find Your Customer’s Urgency

Find Your Customer’s Urgency

Imagine… you’re talking to a customer, eager to close the sale. You’re ready to move things forward, but your customer…

When You Have To Fire Good People

When You Have To Fire Good People

Getting fired can be devastating, especially to a conscientious employee. As a manager in the tech startup world, where turnover…

A Brief History Of Blockchain

A Brief History Of Blockchain

Many of the technologies we now take for granted were quiet revolutions in their time. Just think about how much…

4 Ways to Control Your Emotions in Tense Moments

4 Ways to Control Your Emotions in Tense Moments

Twenty-three years ago, one of my employees — I’ll call him Dale — asked for a private meeting. Dale was…

The Tech Your Business Could Use to Improve Efficiency

The Tech Your Business Could Use to Improve Efficiency

Getting your business ahead of the rest is something many managers strive for, but achieving this is something that takes…

9 Phrases Smart People Never Use In Conversation

9 Phrases Smart People Never Use In Conversation

We’ve all said things that people interpreted much differently than we thought they would. These seemingly benign comments lead to…

Good Bosses Switch Between Two Leadership Styles

Good Bosses Switch Between Two Leadership Styles

Think back to the last team project you participated in at work. How did the person running the project lead…

Ford South Africa Reacted Badly In A Crisis

Ford South Africa Reacted Badly In A Crisis

In December 2015, Reshall Jimmy burnt to death in his 1.6-litre EcoBoost Ford Kuga in South Africa. Since then a…

Leading People Too Smart To Be Led

Leading People Too Smart To Be Led

An evolutionary geneticist, a professional gambler, and a business school professor walk into a bar. What might appear to be…